About 75 percent of all U.S. healthcare dollars are spent on preventable, chronic disease. It makes sense to shift from a disease-focused system to a health and wellness system, but most people find it difficult to take charge of their health by giving up behaviors that bring short-term rewards. However, with the right help and motivation, they can change and find lasting motivation for improving their health.

Health Coaching and Motivational Interviewing is a web-based course that provides an overview of health coaching and an introduction to a particular communication approach called Motivational Interviewing (MI). Health coaching works with individuals to help set realistic, measurable goals and to empower them to make lasting behavior changes that are the cornerstones of life-long well-being. MI is used to assess a patient's readiness for change and gently evoke their own internal motivation for such change. It is especially useful for promoting healthy lifestyle changes and chronic disease self-management, because the patient identifies what is meaningful to them and sets their own goals.

This course defines health coaching activities, why and how it is done and how patients or clients might view self-care. It also covers stages of change, and techniques for motivational interviewing and goal-setting.

Material in this course is adapted from Health Coaching and Patient Engagement, developed by the Washington Association of Community and Migrant Health Centers (WACMHC) and is offered with their cooperation.


1 week, approximately 3-4 hours.

Learning Outcomes

  • Understand the aims and activities of health coaching
  • Explore the stages of change and what leads to behavior change
  • Identify the core aspects of the Motivational Interviewing (MI) model
  • Observe helpful and harmful interactions between patient and provider, or care-team to develop MI skills
  • Given patient-resistant scenarios, apply an appropriate MI-based response
  • Explore the use of the importance and confidence scales
  • Know how to help a patient set an agenda, identify a goal, and develop an action plan

Activities and Quizzes

This course is based on established adult learning principles. Students are given a pre-test to measure knowledge before beginning. Activities and quizzes are delivered immediately after material is presented to reinforce key points and enhance retention. A post-test at the course end measures knowledge-gain.

Who Should Attend

Health Coaching and Motivational Interviewing is widely applicable to a host of medical professionals and support staff, including medical interpreters, community health workers, patient navigators, volunteers, medical assistants, administrative personnel and others.


No previous experience is required. Basic computer experience is required.

Course Delivery Method

This course is delivered via web-based eLearning using our learning management system. It is available as a text-based course and can be self-guided or led by a facilitator.

For more details and to schedule a free constulation, contact us now.