Communication Skills

11 of the Best Soft Skills for CHWs (With Examples)

Hard skills may land the job, but soft skills are what make community health workers (CHWs) successful. Healthcare is shifting toward patient-centered, team-based care. Now emotional intelligence and adaptability are just as essential as making referrals. Think of these soft skills as the “glue” that makes the CHW role work—especially when juggling trust, trauma, and …

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CHW vs. social worker vs. case manager: What’s the difference?

When hiring staff to support clients, employers often consider community health workers (CHWs), social workers, and case managers. While these roles share some responsibilities, they each have distinct functions in health care and social services. This guide explains the differences, helps you determine which role is best for your organization, and offers insights into hiring and training CHWs effectively.