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10 skills CHWs can learn right now—without leaving the couch

Use at-home time to brush up on existing skills or pick up some new ones.

The now-global spread of coronavirus is affecting everyone. This disease has brought a host of medical, economic, and political problems. It’s brought all of us—CHWs, supervisors, program managers, clients, and patients alike–a ton of uncertainty and anxiety. This can have an enormous impact on everyone’s emotional and physical wellbeing.

Whenever you’re feeling unsure and anxious about the things you can’t control, it can be helpful to focus on the things you can control, such as your education. While you or your staff might be stuck at home or in a quiet facility, the Internet is still on. So rather than panic-scrolling through social media feeds about toilet paper, put that energy into picking up some new skills or improving the ones you already have.

[Related: The 27 New Skills You Can Now Learn on CHWTraining]

10 Skills CHWs Can Learn from Home

They say there is no such thing as useless knowledge. These 10 skills are definitely worth learning—and learning them can make time based at home time well spent. In the future, these skills form a great workforce development path and can make each CHW a better worker.

  1. Meditation and mindfulness techniques
  2. Depression, Anxiety and Stress
  3. COVID-19
  4. Smoking cessation
  5. Chronic illness
  6. Immunizations
  7. Motivational Interviewing interventions
  8. Healthy cooking
  9. Hand hygiene
  10. Language

1. Meditation and mindfulness techniques

Relaxation and mindfulness are skills that can help you in your personal and professional life—especially now when everything feels uncertain. Mindfulness practices can help people manage stress, deal with serious illness, and reduce anxiety and depression, according to the NIH. These are helpful skills to pass on to clients, employees, and the people around you.

“The most important thing to know when starting a meditation or mindfulness practice is that there is no right or wrong way to ‘do’ it,” says Laura Wells, a facilitator and coach who works with individuals, teams, and organizations to increase focus and build compassionate leadership.

“It is simply about learning to relax into the present moment — there’s nothing we have to, or can, ‘do’ to make the present moment happen. This is about allowing the space for a minute or two or five to not be in charge of what’s occurring. Simply breathing and bringing attention to what is already here in our experience.”

If you want to practice now, you can join Wells for a free 30-minute virtual meditation and connection session Tuesday, Mar 24, 2020, 12:10 PM Pacific Time. Click here to join and use meeting ID: 144 588 211.

2. Depression, Anxiety and Stress


Nearly everyone is feeling depression, anxiety, and stress right now, so it helps you and anyone you work with if you can pick up management skills. Start by recognizing the symptoms of depression from the National Institute of Mental Health.

Then what to do if you see them in yourself or in another. This guide will help you understand when it’s time to make a behavioral health referral.

Supervisors and program managers supporting a community health team with limited resources can easily feel overwhelmed. You have to think about self-care strategies to share, how to help them control stress, and spot signs of burnout and compassion fatigue.

Sign up for Supporting Mental Wellness in CHW Teams, a free on-demand session on improving your team’s mental wellness, identify signs that an employee is at risk for depression, anxiety, or secondary trauma, and show you how you can help your team improve their personal and professional lives.

3. COVID-19

If you’re looking to learn more about coronavirus, then the WHO is the place to start for any health professional. The OpenWHO Massive Online Open Courses for COVID-19 provide learning resources for health professionals, decision-makers, and the public. As the pandemic continues to evolve, new resources will be added, additional language versions will continue to be rolled out, and existing courses will be updated to best reflect the changing context. Some sample courses are “Operational Planning Guidelines to Support Country Preparedness and Response” and “Infection Prevention and Control.”

4. Smoking cessation and vaping


People with unhealthy lungs are particularly at risk for complications from coronavirus, and many other health issues. Learning about these risks can help you talk clearly to clients who smoke. There’s plenty of new information regarding severe lung disease associated with using vaping devices and e-cigarette products, so now is a time to learn about that, especially among youth.

“There are many websites, webinars and listserves available for folks to learn the latest on commercial tobacco and vaping,” Says Norilyn de la Peña, Cessation and Outreach Project Manager at Public Health — Seattle & King County. It’s important to seek resources that are credible. People want information on what vaping products are how to have effective conversations about their use. She suggests learning about these tobacco cessation and vaping education topics for all providers:

  • What the products are and how they are used
  • Why it’s important to keep flavored tobacco and nicotine from youth (affects on brain and lung development, increase chance of addiction, increase likelihood of tobacco use, etc.)
  • Media literacy and tobacco and vape marketing intentionally target low-income communities
  • The importance of sharing valid information from appropriate online resources
  • How to talk to young people about vaping
  • Alternatives to nicotine and tobacco use; positive stress management and coping skills
  • What resources are available

She recommends the following general resources:

  • Truth Initiative
  • AAP (American Academy of Pediatrics)
  • SAMHSA (Substance Abuse and Mental Health Services Administration)
  • SCLC (Smoking Cessation Leadership Center)

Public Health — Seattle & King County’s website has Lung disease related to vaping and e-cigarette use. It has an excellent collection of materials, templates, and FAQs for providers, partners, and schools on understanding vaping and how it affects the lungs.

5. Chronic illness

CHWs are vital to successfully managing and avoiding chronic illnesses such as diabetes, heart disease, breast cancer, and cervical cancer. Since CHWs are health brokers who can connect providers with communities, take some time to learn more about the chronic diseases in your community and how CHWs can help.

If you’re a program manager or administrator new to CHWs, do some deep reading on building the policies and systems that support CHWs to see how they fit in with your organization. Start with the excellent document “Addressing Chronic Disease Through Community Health Workers: A Policy and Systems-Level Approach,” (PDF) from the CDC. Then take some time to watch Examining Community Health Worker Models in Managing Chronic Conditions.

If you’re a CHW, you can learn how chronic illness and mental health are closely linked. This video Ask an Expert – Depression and Chronic Illness Webinar (1:19) explores the relationship between depression and Nephrotic Syndrome, specifically, but the topic relates to people living with many chronic diseases.

CHWs can also save on CHWTraining’s chronic illness bundle. It helps you master working with clients with breast cancer (Breast Cancer Screening), cervical cancer (Cervical Cancer Screening and HPV), Diabetes and Prediabetes, and High Blood Pressure (Hypertension). Along the way, you’ll learn how to screen for disease, talk to clients, and connect to resources in your agency and community.

6. Immunizations


Parents and individuals are too reluctant to get vaccines, thanks in part to too much mistaken information. Patient education is an important way to let people know that vaccinations have an excellent safety record and are an important part of preventing serious diseases. A simple flu shot, covered by many health plans, is the best way for people to protect themselves and their children from getting the influenza.

The AAP is an excellent resource for educating parents and any individual on immunizations. It includes the recommended immunization schedule, information for parents, and communication tips for the conversations you’ll have with parents.

7. Motivational Interviewing interventions

Motivational interviewing (MI) is a technique you can use to help people discover their own reasons for positive change in a non-confrontational way. It was originally developed as a way to help people quit smoking, but MI techniques can be used for helping people make any kind of behavioral change.

Demonstration and practice are the best ways to learn and improve your MI skills, so spend some time reviewing some sample intervention videos, such as these:

8. Healthy cooking


Nutrition and health are closely related, from a healthy diet helping children grow up to avoid chronic diseases to managing—and maybe even reversing—conditions like diabetes. Learning healthy cooking is an excellent skill you can pass on to your clients, and your own family.

Try My Doctor – Kaiser Permanente, which has many how-to videos, ranging from short-and-sweet lessons like Add Flavor Without Salt (2:33) for hypertension, to Tips for Cooking Healthier (2:01), to in-depth webinars like Fresh Food Ideas (1:01:00) for parents.

9. Hygiene

Time to get serious about hand hygiene. Learn, demonstrate, repeat.

10. Language

Communication is a key skill for CHWs, and being able to speak and understand more than English helps. Learning a foreign language, such as Spanish for English-speakers or English for Spanish-speakers, is a great way to unlock better employment options and connect clients to resources.

Smart phone apps like Duolingo are great vocabulary builders, and you can do them whenever you have a few free minutes. Another fun one is Lirica, which matches language with pop music. It takes the music from such musicians as Enrique Iglesias and turns it into Spanish vocabulary and grammar lessons.

Keep building skills

Just reading a PDF or a PowerPoint presentation isn’t enough to really learn. Practice your skills as soon as you can. Keep refreshing your skills once you’ve learned something. Bookmark this page so you can keep revisiting these resources and keep them fresh.

Online Training Beginner’s Guide for Program Managers

Online Training Beginner’s Guide for Program Managers

Health agencies, systems, and state and local departments have never had so much technology at their fingertips. Training technology and online courses have developed just in time to meet the rising workforce of community health workers (CHWs). Now is when you want to move your training online.

Online learning is also a logical way to train teams of all sizes while containing the coronavirus outbreak. Workshops and conferences are either canceled, such as Northwest Rural Health Conference, or going virtual, such as The Healthcare Information and Management Systems Society (HIMSS), in the wake of COVID-19.

[Related: The Top CHW Conferences of 2020]

Moving training online also means you can quickly get staff up to speed on requirements and new skills exactly when you need it. A course on immunizations, hygiene, or home visit safety can sit at the ready for exactly when CHWs need skill refreshers or new information to deliver clients.

“The reality is that remote work cultures are on the rise as more individuals and team leadership have come to understand the value and advantages of this work structure,” says Robert Glazer, a capacity-building and leadership consultant and author of the book Elevate. He gives tips on migrating teams to work from home in a recent article.

Number of people who would like to work remotely
Image: Buffer

CHWs appreciate being able to learn online, according to the learner feedback through CHWTraining courses and our partner courses. Being able to use forum posts, for example, can keep the conversation flowing over the entire duration of a course. And many like being able to review materials whenever they want a refresher.

“I like that the forum posts were interactive,” said one health promoter who took CHWTraining’s Diabetes and Prediabetes. “They’re a good way to communicate your thoughts as the course progressed.”

The motivations for transitioning from face-to-face to online are clear. Making the leap to launch educational technology can be done gradually, all at once, or in a limited way.

So how do you know where to start when launching a CHW ed-tech program?

Steps to Moving Training Online

1)      Assess online training tools.

Start by assessing what sorts of tools you have for online training. This makes your shift easy, because the infrastructure is already there. It pays to ask around, because there may be more available to you than you think.

We regularly work with clients who share an office with others with robust and useful training tools that aren’t shared. This happens regularly when programs are grant funded. The grant might support breast and cervical cancer screenings, but not HIV/AIDS client support. But both areas depend on outreach engagement skills, so why not share when you can?

Once you start asking around, you might find others have a full-fledged learning management system (LMS) that’s used by your organization for everything from HIPAA training to clinician training. Or you can open up your own subscription more targeted courses through CHWTraining to others who can use it.

Expand your search for training tools to include other less-obvious resources, including:

  • Ways to have discussions (Slack, message boards, group chat)
  • Webinar technology (WebEx, Zoom, Skype)
  • Video recordings (YouTube, Vimeo, CDC)

2)      Begin with blended learning.

You split the difference between keeping some training in person and pushing other topics online for a blended learning strategy. Blended learning mixes the best of training delivery methods to reach a variety of learning needs and varying subject matter. A live session allows for participants to meet each other and make connections with instructors and classmates that result in better retention. It can also be helpful for delivering material that’s better suited to in-person instruction.

For example, the Massachusetts Department of Public Health’s CHW and Patient Navigation Online Course includes a 10-week online element that begins and concludes with face-to-face teaching. The instructors cover such topics as communication techniques in the group, which gives participants a chance to try out newfound skills with their colleagues. Other topics, such as documentation skills, convert easily to an online format.

3)      Assign coaches or peer learning partners.

Many states with CHW certificate programs require learners to complete some degree of field training. Even if your employer doesn’t include this requirement, it’s still a great idea to pair a learner with someone who has experience on the job. Set up a system where supervisors or coaches can guide recent participants through using those foundational skills on the job.

This gives learners a chance to apply what they learn online to a real-life setting. The real benefit of having courses online is that learners can revisit courses while they’re doing fieldwork. It also makes it easier to sneak in training between visits with clients or on weekends and evenings.

Moving training online does have many moving parts. But it can be manageable, save costs, and be useful for CHWs. Ready to take your training to the next level? Contact us for a free consultation.

CHWTraining Releases New Course for Under-served Communities: “Oral Health Disparities”

Online training offers guidance for community health workers, case managers, and others to bridge gaps in oral-health awareness and access

Woburn, Mass., Feb. 14, 2020 – CHWTraining, a trusted provider of educational support and structure that enables organizations to build healthier communities from Talance, Inc., has added the new online course “Oral Health Disparities.” The 2- to 3-hour self-guided training is designed for people who need to show clients and caregivers how to improve oral health while navigating social determinates of health.

Oral Health Disparities,” available in English and Spanish, is ideal for clinical and non-clinical staff, including community health workers, promotoras de salud, case managers, patient navigators, support staff, and more.

Many people in the United States fail to understand the profound relationship between oral health and overall well-being. The mouth can show signs of nutritional gaps or general infection. Poor oral health reduces quality of life and is related to chronic systemic conditions, including stroke, heart and lung disease, and diabetes.

But significant disparities remain in oral care across different populations, where oral-health literacy can be negatively affected by factors ranging from race and ethnicity to socioeconomic status, geography, culture, language, gender, and age.

According to the Centers for Disease Control, non-Hispanic blacks, and Mexican Americans between 35 and 44 years of age experience untreated tooth decay nearly twice as much as white non-Hispanics. Latino children have higher rates of tooth decay, rampant decay, and treatment need compared to non-Latino white children. Many people living in less-affluent urban and rural areas either can’t afford dental insurance or face other barriers—including language, culture, or a lack of available information and resources—to finding and receiving oral care. Poor dental health in under-served communities can correlate to chronic conditions ranging from heart disease to diabetes to brain degeneration and more.

However, oral disease is preventable with the proper training. Oral Health Disparities helps employers, health systems, agencies, and health departments invest in training that promotes prevention and coordinates care among at-risk patients.

The course provides oral-health training and support for healthcare workers on various oral-health aspects, including teaching clients the basics of good oral care and dietary choices, learning to recognize oral signs of health or substance-use issues, and helping to bridge gaps and barriers to quality care.

About CHWTraining

CHWTraining provides online training-technology tools to organizations that want to create workers who transform health in America’s communities. It’s perfect for training new employees who need core competencies or standardizing training for existing staff—on their own time. The assessment-based certificates confirm that participants can demonstrate their knowledge.

About Talance

At Talance, we believe we all have a civic responsibility to help build healthy communities. Since 2000, we’ve collaborated with educators, advocates, health practitioners, governments, and employers to drive positive, lasting change in the environments where people actually live and work. Talance delivers online community-health education that is trusted by clients across the nation, who rely on our expertise to help develop custom curricula or tap into our original course library that is developed by a professional team of industry leaders.

Interested in educating your team in oral-health disparities? Contact us to learn how at www.chwtraining.org/contact.

Community outreach in Liberia by UNMEER

Community Engagement the Right Way with Outreach Skills

Four essential outreach skills for putting a community engagement plan into action.

After months—maybe years—of planning, research, building, and even growing a few extra gray hairs, your program is ready for your community. You’re certaioun that you’ve trained your community health team to keep people out of emergency rooms, lower their high blood pressure, control their diabetes, keep them safe from skin cancer. You’ve met all your grant objectives, you’re confident what you’ve created is destined to help, and your community is…silent.

What did you miss?

It could be outreach.

Even the best programs can fail if no one knows about them. Keeping communities in better health begins with an outreach effort. All community health worker (CHW) teams should understand what outreach is and why it helps, so it pays to train them with the right skills to spread word about your programs and services.

What is community outreach?

Community outreach and engagement means talking to local groups, using local media and social media to discuss healthy habits, or appearing at community events to do demonstrations and build linkages. Outreach is essential for connecting people to healthcare and services. It helps to delivers evidence-based information and minimizes communication gaps among providers and the public.

And you need to do it many ways, and you need to do it over and over again. Research shows that people won’t act on something until they’ve heard or seen it seven times, on average. The rule of seven is an old marketing rule that happens to still be true.

Successful outreach is definitely and art, but also a science. Skills can be learned, and many of them most CHWs already have through collaborating with other health care practitioners and working with clients.

Here are four essential outreach skills to share with your team that they can start using right now.

Build organizational skills.

Taking on an outreach project requires organization. That means your team members need to be able to control their own chaos and work well with others. It also means proficiency in capturing information, conducting research. A good base in organizational skills will form the foundation of successful outreach projects.

Tell a story—and feel free to make it personal.

Our culture is built on connecting with others in society, and the best way to do that is to listen and relate to others’ stories. Keeping hypertension under control might boil down to blood pressure readings, but it’s so much more engaging to know how and why it matters in real life. If you need help phrasing a story, the Acrobatant blog has a great article Three Ways to Tell Your Story in Healthcare Marketing.

ReThink Health also has a Public Narrative Toolkit for outreach skills that includes short videos, worksheets, meeting agendas, and coaching tips for telling stories.

When doing any kind of outreach, ask your team to think about their own experience or those of others and how it relates, because this is what sparks excitement and engagement.

Make sure the right people hear it.

Part of being organized is identifying your target audience, or the people who you need to communicate your message with. Even the most compelling story and useful program or service will fall flat if you skip this step. Spend time carefully identifying who you need to reach with your outreach project.

For example, you might target mothers with small children with a sunscreen use outreach project. What places do they visit around town? Do they use social media? Do health fairs work for your clients? Can you partner with schools or businesses? Learn your audience and support system so you can connect meaningfully.

Repeat, and repeat again.

Once is never enough. After you’ve done the research, drafted the your story, and found a target audience, deploy the outreach plan. And then do it again. People need to be reminded, because they forget, get distracted, the information isn’t relevant—whatever the reason is, hearing a message multiple times makes it click.

Outreach skills are only part of a comprehensive CHW training program that will guarantee the success of your program. Have a look at some of our skill-building training courses to think about how they fit into your initiative.

7 Benefits of a Learning Subscription for Community Health Workers

7 Benefits of a Learning Subscription for Community Health Workers

If your organization needs to improve the public’s health and well-being in your community, then you already know community health workers (CHWs) are a good solution. That’s the directive of many of the Medicare health plans and clinics that work with CHWTraining.

The problem comes to deciding how to train a brand new CHW workforce or other support workers. Many individuals want to promote health and build community capacity to ensure health equity, but they might not have the skills. That can be an issue especially if you need them to be trained quickly.

You need efficiency in your training process so you’re not reinventing the wheel every time with every community health worker training. A ready-to-go learning process is important because traditional classroom training takes time and extra funding.

What is an Online Learning Subscription?

A learning subscription lets you begin training within a few days. It’s a digital learning solution that provides 24/7 access to a complete catalog of interactive training courses and videos for anyone on your team who needs to build skills or meet training requirements. Learning subscriptions are helpful for existing and new hires because they make it easy to stay current as health recommendations are constantly changed and revised. Access to a continuous learning system like CHWTraining keeps staff connected to enhanced training or CHW certification requirements with each new update.

Ultimately, the quicker your organization can hire and train CHWs, the faster they can do the tasks they’re are so good at: providing high-impact prevention, early intervention for at-risk individuals, navigation support, and linkage to care. Uncoordinated training efforts can put your health outreach projects at stake.

Take a look at these 7 benefits of a learning subscription for CHWs.

1. 24/7 access, all year long

Most learning subscriptions, including CHWTraining, provide year-round access, 24 hours per day. This means that your staff can access training when it’s convenient for them: between site visits or client calls or on weekends. It also means that you can train new people whenever you hire them any time within a 12-month period—or longer with a multi-year subscription.

2. Reduce administration

Many CHW programs are grant-funded, and they require careful documentation of who took which course and if they received a certificate of completion and when. This kind of administration is much easier if the training program is outsourced. Spending for grant requirements is clearly documented, and the need for expense reimbursements is greatly reduced.

3. Fulfill competency requirements

Many states follow CHW core competency requirements, such as those from the Community Health Worker Core Consensus Project (C3), and your team members might be required to meet them for employment. A CHW learning subscription tracks the common requirements nationally so you don’t have to.

4. Dedicated technical support

Most of the organizations we work with realize their training needs but lack the staff to do it. Many programs run on a slim team—sometimes of just one or two people. If they’re in charge of their regular job duties, the last thing they have the time or skills to do is support participants who need technical support. Having a technical support team—that speaks English, Spanish, Portuguese, Mandarin and other languages—can let in-house administrators focus on their day-to-day duties.

5. Keep knowledge fresh

Health recommendations change constantly, as do health and social service systems, grant objectives and population health concerns. CHW teams need to be informed of these changes when they happen. A training subscription means they have access to updates throughout the year—whenever they happen. You can make sure your team remembers what they learned by requiring them to refresh their training every year.

6. No need to reinvent the wheel

Many training programs, such as sexual harassment or assessment skills, don’t vary much from year to year or from class to class. Moving training online means getting away from repeating the same training year after year and to each employee group. This has tremendous cost savings.

7. Simplify reporting

Reports that are generated on the fly can help create a personal experience and give administrators an easy view of how staff are doing. Tracking progress is as easy as clicking a button, which lets you quickly identify a learner’s status and gain insight into their training journey.

These are just some of the many ways that a CHW learning subscription can greatly improve the quality of your workforce and training efforts.

Curious about how you can bring more efficiency into your community health worker training program? Contact CHWTraining to talk about your needs today.

What Supervisors Can Do To Support Mental Wellness of CHW Teams

Anyone supervising a community health worker team knows how important it is to support clients with depression, anxiety or other behavioral health issues.

What they might not realize is that their own staff might be feeling the same as their clients.

We’re taking a closer look at the negative effects of feelings of depression, anxiety, burnout and compassion fatigue on CHW staff at the Unity Conference 2019, which I’m previewing on March 26 with co-presenter Jeanine Joy, Ph.D. We’ll offer some solutions and strategies managers and supervisors can share with their team.


Burnout and mental disorders in CHWs

Why CHWs Feel Overwhelmed

CHWs create strong bonds with clients and report that they feel fulfilled by their jobs. However, CHWs are often called on to respond to mental health crises, but they might not have the training to handle it. They could be overworked and become discouraged when a relationship they build with a client ends. When they take on too much, they run the risk of depression, anxiety, burnout and compassion fatigue. When their mental wellness is at risk, so is your program.

“CHWs are often lauded for their ability to develop trust with peers, yet this willingness and ability to create enduring emotional bonds could threaten programme delivery,” says a study published in BMC Health Services Research.

In fact, community-based health workers are more likely to have problems with depression and mental health issues than the other members of their health care team.

Supervisor Training Gaps

In the process of developing three new modules for CHWTraining’s catalog (Depression and Anxiety, Motivational Interviewing and Supervisor Training), we immediately noticed some troubling trends:

  • Supervisors lack general training for managing teams of CHWs.
  • Supervisors lack training for dealing with mental wellness issues among their staff.
  • Many programs have few resources for supporting either supervisors or their staff.

Clearly, there’s a training and support gap that needs to be addressed. We’ve added courses on this topic to our online community health worker certification program, and we’re taking a deeper dive in an upcoming presentation “Supporting Mental Wellness In CHW Teams” (March 26 at 10 a.m.).

Here are some quick highlights.

Burnout, Depression and Anxiety Warning Signs

If you work in a close team, you might be able to easily tell if someone is feeling undue stress. In our behavioral health course, we flag these as some of the items to look for if you suspect someone needs help:

  • Sleeping too much or not enough
  • Sudden weight loss or gain
  • Avoiding people and activities
  • Smoking or drinking more, or using drugs
  • Mood swings
  • Apathy and calling in sick to work

Support Strategies for Supervisors

Start Before Problems Begin

One of the best things you can do is look out for any warning signs. But it’s even more effective to help your team avoid these dangers in the first place. Not only will you prevent any problems, but problems are much harder to address when they’ve already happened. Be proactive about the mental health of your team.

Listen Up

If you’re not sure if one of your CHWs is starting to feel the pressure of their job, listen. Be the kind of manager who is willing to listen to work-related issues. This gives employees the sense that they can come to you when they need to share. If they don’t volunteer information, make a habit of asking.

Similarly, encourage teamwork and bonding among the team. If you’re not there to lend an ear, someone else who understands the unique nature of being a CHW can provide a sympathetic ear.

Burn off Stress

At the top of the list is burning off stress. Organize informal picnics or potlucks with your team, so you’re connecting with each other in a way that’s not all about work. Or suggest walking meetings to recharge, as they do at Berkeley County School District, Moncks Corner, S.C.

Some organizations provide a mindfulness space to encourage relaxation or meditation. See if you can assign a room as a place where your staff can stop feeling overwhelmed. If you don’t have space or have a workforce that isn’t in a room together, encourage them to sit at their desk quietly, noticing their body’s sensations as they sit.

Mental Health Days

Your program should also offer mental health days as part of a benefits package. However, you should also suggest your staff take advantage of them. This can help CHWs realize that you support their mental wellness and that they can feel comfortable asking for time when they need it. Same goes for vacation time.

So, would you like to learn more?

Join us as we discuss improving your team’s mental wellness, identify signs that an employee is at risk for depression, anxiety, or secondary trauma, and show you how you can help your team improve their personal and professional lives. Sign up for this free presentation now.

The 27 New Skills You Can Now Learn on CHWTraining

This year, more community‐based organizations, hospitals and health systems than ever hired new community health workers (CHWs). CHWs are undeniably a benefit to the health workforce, but many employers are struggling to adequate train their new CHWs, lay health worker, community health advocate, and promotores.

Enhancing this workforce’s core competencies is fast and accessible with the dozens of new online training modules from CHWTraining.

Each month we add to our growing course library dedicated to population health. This quarter we added 10 new or updated courses covering everything from basic core skills to health literacy to a host of self-guided titles in Spanish. Many more modules are headed for release in early 2019.

The new courses now available on CHWTraining are:

Core Skills

Advocacy Skills and Habilidades de abogacia (Advocacy Skills in Spanish)

The Advocacy Skills course, available in both English and Spanish, cover essentials of public advocacy, such as pushing for policy development and policy change. It also covers communication skills, which learners can use to speak up for individuals and communities, be a health advocate for their clients and encourage people to be their own advocate.

Communication Skills

Participants in this course learn how to use language confidently and in ways that motivate their clients and patients to change. With an emphasis on communicating following Plain Language guidelines, it shows learners basic skills such as using empathy, active listening, and creating clear health education materials so they can improve the community where they work.

Motivational Interviewing: Peer Support for Behavioral Change and Entrenamiento de la salud y la entrevistas motivacionales (Motivational Interviewing in Spanish)

The new Motivational Interviewing course (both in Spanish and English) provides a solid introduction to interviewing techniques for further exploration. This course offers plenty of practice and reflection on techniques such as OARS, as well as modeling through video, audio and case studies.

Chronic Illness

Asma: cuidados y autocontrol (Improving Asthma Outcomes in Spanish)

Our popular Improving Asthma Outcomes course has now been updated for Spanish-speaking audiences. It covers how asthma works and what to do in case of an asthma emergency. It focuses on conducting home visits and how to guide patients and their families through making easy changes that will help them manage asthma better.

Presión arterial alta (Hipertensión) [High Blood Pressure (Hypertension) in Spanish]

Heart disease and stroke are the most common causes of death in the US, and many of the fatalities are among Latinos. This course on hypertension has been linguistically and culturally translated for reaching all populations, with an emphasis on Latino health.

Healthy Living

Behavioral Healthcare

More people have behavioral health problems than are being treated for them. This course addresses how to support people with mental health and substance use issues. This course has been completely revamped to include the most common behavioral health issues.

Depression and Anxiety: Helping Others Cope

Most people can overcome problems caused by depression and anxiety with the proper support. This course introduces learners to fundamentals of what depression and anxiety are so they can help those who suffer cope.

Substance Use

The Substance Use module provides critical training to meet the nation’s need for substance misuse, including opioids, tobacco, alcohol and other substances. Learners discover strategies for helping clients avoid and deal with addiction.

Asistencia para dejar el tabaco (Supporting Tobacco Cessation in Spanish)

This course introduces your team-members to the basics of tobacco use as well as counseling techniques that front-line health workers can use to support individuals in different stages of cessation. Updated and translated into Spanish.

Want to see what else we offer? View all of CHWTraining’s courses today.

10 Smart Ways To Help CHWs Learn Better

Following the positive response we received from our article Ways to Increase E-learning Participation among health worker professional development programs, we offer 10 more ways to help learners lock away lessons.

1. Address common reasons learners don’t retain information.

The most common reason why people don’t retain learning is they don’t finish a course. If you can find out what the underlying reasons are for dropping out, you can present your learners with an experience they can use. In most cases, withdrawals are due to family, job commitments (very common with CHWs who balance working in the field with completing a course), vacations and poor time management. Change up when and how you offer your information, and you can make it easier for students to complete.

2. Encourage learning outside the classroom.

Whether a course happens in person or online, what happens during class time represents only part of the learning process. In order to make sure people keep learning when they’re outside of the classroom, which is the best way to encourage retention, apply lessons to work time during coaching sessions or work with peers, or supply tools and resources that can be used with clients.

3. Give relevant examples.

Concrete examples gleaned from other health workers that relate closely to the job at hand or the people in the community is a proven way for learning to stick. Present case studies of real people or situations. Interview in-house experts and use their contribution as learning material. Avoid generalizations and vagueness, and participants in a course will find it much easier to understand how what they’re learning relates to their job.

4. Encourage participation.

Flat, one-sided courses are a sure ticket to inattention and boredom. Participation greatly helps people interact and remember material. If you use a facilitator in your training program, make sure they’re asking questions to check understanding. Ask students to research a concept and explain it to the rest of the class. Group work and role plays are also helpful activities for encouraging participation.

5. Use a little humor.

Professional development courses don’t have to be boring, but many of them end up dry. Inject a little humor into the course and people will remember the joke when it’s connected to a lesson.

6. Provide plenty of support.

Some health workers are unengaged because they’re bogged down with the technology or aren’t sure how to proceed. Begin early by identifying learners who are at risk of dropping out or who have little technical knowledge. If you have physical space, appoint someone who can sit down at a computer with the learner and guide them through tasks.

7. Refer to previous and future learning.

Job training doesn’t happen in isolation–it should be a continuum of learning experiences before and after the course you’re offering. Provide reference to foundational courses learners might have taken in the past, and give the course future context.

8. Use mixed media.

Some learners are visual, some are auditory and some do better with written text. Mix up how you present information, and you’ll better reach students with different learning styles.

9. Challenge learners.

Is your class hard enough? If the course is too pattycakey, learners will quickly feel bored–or worse, insulted–and switch off. Challenge learners with enough work, questions that make them think, asking them to research.
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10. Make sure you’re not asking too much.

Some courses, on the other hand, are too hard. Learners can become discouraged quickly, which also makes them switch off. Make sure your material is targeted correctly and that you’ve provided learners with the appropriate foundational work they’ll need to succeed.