Talance, Inc., provides curriculum development and technology tools to organizations that want to create workers who transform health in America’s communities.
Talance, Inc., provides curriculum development and technology tools to organizations that want to create workers who transform health in America’s communities.
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The 10 Biggest Fears Your CHW Staff Has About E-learning (And How To Overcome Them)
/in Blog /by Monique CuvelierAcceptance, adjustment, and setting expectations are critical to overcoming obstacles with training your community health worker staff online.
Fear of online courses might not be as severe as fear of flying or public speaking, but for many people it’s right up there. After more than a decade in bringing computer-based training to new learners, however, we’ve learned how to conquer anyone’s phobia. Here are the top 10 fears we hear and how you can address them as you bring online learning to your team.
1. I don’t understand technology!
Taking a class online is much less challenging than most people realize. Most health workers can do basic tasks such as checking their e-mail, posting to their Facebook accounts, or typing a document on a computer. With that kind of ability, they won’t have any trouble with an online course.
]]>Case Study: CHW Success with Blended Learning
/in Blog /by Monique CuvelierThe Office of Healthy Communities at the Washington Department of Health’s high aspirations: train 500 health workers per year.
In the fall of 2012, the Office of Healthy Communities at the Washington Department of Health began an enormous task. The aim was to build a program that would be able to train 500 community health workers (CHWs) around the state. Participants would be able to apply new skills while they were working and without major disruption to their jobs.
Two years on, the program has become a resounding success.
Washington stands out from other CHW training programs in both its capacity to train workers and also in its catalog of courses, which features a cornerstone core skills program and also several skill-building courses in disease prevention and screening. The blended learning program is comprised of both in-person sessions and online lessons. Together, the program saves money and appeals to the state’s wide population of health workers.
]]>Assess These 3 Important Areas of a Health Worker Training Program
/in Blog /by Monique CuvelierA needs analysis, or assessment, is an important first step in creating a health worker online training initiative. Establishing what stakeholders need from a program, and what your trainees need to learn, will help you create a program that has a greater chance of success.
But too many people either skip the step of creating a needs assessment, or they make mistakes. If a training needs assessment is messy, it could set the tone for your entire program, and could leave unsatisfied health workers or wasted funds.
One common mistake is looking too narrowly at your organization when documenting needs. For example, some administrators know they need to address a knowledge gap because of new cancer screening guidelines. But they forget to consider if their in-person training staff is qualified to handle online discussions. They assume that uploading a PDF toolkit to a website will be enough to everyone. Looking at only one piece of the puzzle will solve exactly one piece.
]]>Avoid These CHW Training Program Bad Habits
/in Blog /by Monique CuvelierHealthcare organizations spend millions on training community health worker staff online, and, frankly, much of that is wasted. The reason is that too many administrators wrongly assume that by simply rolling out a program, it will be successful.
Below are some bad habits I’ve seen many times in health worker training programs, and some suggestions for making your computer-based staff training more effective.
Focus on fundamentals.
One bad habit is habitually offering training that is too advanced. A small challenge can be a motivator, but material that is too advanced will make employees disengage. The fix is to focus first on fundamental skills (e.g., documentation skills, communication techniques) before moving on. Make sure your whole team follows the same basics–even if it seems elementary to some–and establish a baseline. Then build from there depending on your organizational function.
]]>Training Points You Should Be Evaluating
/in Blog /by Monique CuvelierSuccessful healthcare employee training programs are those that are tracked and evaluated. Most organizations know that, but they often fail at the very beginning to look at the individual pieces of the whole program. Being too general with evaluation will mean you miss out on important data that you can use immediately to improve your efforts.
Some areas you can measure before you begin, some while a course is in process, and others as part of a longer effort. Look at the individual parts of your program, give your evaluation some context, and you’ll be able to have a clearer idea of what’s working–and what isn’t.
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