Healthcare organizations spend millions on training community health worker staff online, and, frankly, much of that is wasted. The reason is that too many administrators wrongly assume that by simply rolling out a program, it will be successful.
Below are some bad habits I’ve seen many times in health worker training programs, and some suggestions for making your computer-based staff training more effective.
Focus on fundamentals.
One bad habit is habitually offering training that is too advanced. A small challenge can be a motivator, but material that is too advanced will make employees disengage. The fix is to focus first on fundamental skills (e.g., documentation skills, communication techniques) before moving on. Make sure your whole team follows the same basics–even if it seems elementary to some–and establish a baseline. Then build from there depending on your organizational function.]]>